Patients – Naiyara Patient Health

Naiyara Patient Health

Bridging the gap between hospital care and real-life recovery

What Stoma Patients Need and How Naiyara Supports Hospitals

Stoma patients face a uniquely challenging surgical pathway. Their needs span far beyond the technical procedure, and when these needs are unmet, hospitals carry the burden through cancellations, prolonged recovery, increased complications, and high emotional support demands placed on clinical teams.

01

Before Surgery:Pre-operative Needs

Stoma patients require:

Clear, realistic preparation for what life will look like after surgery.

Practical guidance on diet, routines, and equipment.

Emotional reassurance to reduce anxiety and pre-operative distress.

Support in understanding complications and expectations.

How Naiyara helps:
Naiyara provides lived-experience coaching and structured education that prepares patients early, reducing anxiety and freeing clinical staff from repeated reassurance and non-clinical conversations.

02

During Admission:In-Hospital Needs

In the immediate post-operative phase, stoma patients need:

Step-by-step practical instruction delivered at a pace they can absorb.

Time to ask questions without feeling rushed or embarrassed.

Emotional support as they adjust to the reality of a stoma.

Repetition and reinforcement of key skills they will need at home.

Impact on hospitals:
Nurses and stoma care teams often struggle with time constraints. This results in:

patients feeling overwhelmed,
delays in discharge,
increased pressure on specialist teams, and
a high volume of clarification calls after discharge.

How Naiyara helps:
Naiyara reinforces clinical teaching through personalised, lived-experience support so patients feel confident, prepared, and emotionally steadier when leaving hospital. This improves patient understanding and shortens the time nurses spend repeating non-clinical education.

03

After Discharge:Long-Term Needs

Once home, stoma patients often face:

appliance challenges, leaks, and skin issues,

changes to diet and digestion,

loss of confidence and altered body image,

concerns about intimacy, work, and social life,

uncertainty about what is “normal,”

and the emotional weight of a permanent change.

Impact on hospitals:
This stage generates the highest demand on clinical staff, including:

multiple reassurance calls,
emergency GP or A&E visits,
avoidable complications,
readmissions due to poor self-management,
distressed patients returning for non-clinical advice.

How Naiyara helps:
Naiyara provides ongoing lived-experience support, helping patients troubleshoot, build confidence, and integrate a stoma into daily life. This reduces unnecessary clinical contact, minimises distress-driven complications, and supports smoother recovery.